Client Review on AlphaGraphics Rexburg

Feedback:

This shop probably does okay with standard black and white copies, but they have continuously disappointed to me with their colored scans. I am an artist that sells prints of my work and have tried to get scans of original artwork and prints of them at Alpha graphics and each time I leave extremely frustrated. I have talked to the manager once before and he has told me to ask for specific people to work with because not everyone knows how to use the machines enough to get the product that I want (which seems ridiculous to me, they should always have someone there who knows what their doing that the other employees can at least ask for help) I went there today to get only 3 prints done and was there for over an hour and left very disappointed. I worked with two different employees and one even asked a manager that was there for help, but no one seemed to know the right settings to not have my piece completely washed out, or have a side of it chopped off. The colors were changed drastically and the entire size of the image was changed even though I hadn't asked for that. I finally just gave up and left and drove all the way to Staples in Idaho Falls and within 15 minutes of entering the store they had my prints done beautifully. I don't know if they just don't have the right machines to do art prints or if they just don't have the know-how but I would NOT go here to get any kind of colored scan done. I added a picture below of the difference. The first picture is the print I got done at Staples, the second is the one I got done at Alpha Graphics. You can definitely see how the color was changed and how the whole middle section was totally washed out. I hope in the future they either train their employees better or tell customers they are unable to do this type of work because it was a waste of time and money.