Client Review on Beyond Audio Visual, Inc.

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My 2 year old daughter had her very first recital June 23rd. We were so excited because she got to dance with her Daddy on stage(precious moment). I didn't want to be the mom with my phone out the entire time, so I put it away and enjoyed watching our girl perform for the first time ever... I did this because I purchased the keepsake video of the recital so we could share it with family members...my mind was at ease. The video came in the mail July 2nd, so we decided to play it at our 4th of July party so her God Parents and other family could see how great she did that day. We seen my daughter dance for a minute, she was on the left at end, but the video cut her off for almost all of the dance, specifically the most precious part (the part where she was dancing with her Daddy). They did do an up close scan of each girl quickly in the video, but I paid to watch my daughters entire dance. My heart dropped. I would have NEVER paid for a video that would cut my kid out and the video is quite blurry. I would have paid for another recital ticket and had that person video it from my phone. It would have turned out better that way after all. We are so sad over this.Everyone was so disappointed!!! Anyway, I called Scott. His response (in a not so sympathetic voice)..exact words.."yep, sorry about that". He said it twice and then preceded to blame the type of camera and say they at least scanned a close up of each girl. He said I can return video. Great, I can get my money back, but I can't fix the problem, I can't get the moment back and video it myself. At the end of our conversation he said "yea, sorry" and gave me address to send it back and I replied "yea, no big deal right,it was just her first recital"! I don't care about the money Scott.!!!!!!!This is awful customer service and the job is to take quality videos of peoples special moments. They failed at our recital and had no REAL sympathy for ruining someones keepsake. There are hundreds of videographers in the area, technology is at its best... They obviously need better equipment and videographers...maybe someone with better customer service skills too. Livid isn't the word, super shocked this company has 5 stars! Shame on them for not really caring and not doing a quality job.I also want to add there was a dress rehearsal the day before, so if there was any issues they should have been fixed before recital.They were there to set up camera and do a run through just like the dancers. They collected money from parents for recital video. Each dancer had a sticker on floor to let them know where to stand..so nothing changed from rehearsal to recital. This company really needs evaluate their customer service skills and videography skills. Thanks for ruining our keepsake.