About - Big Dreams Media Group Inc.

Overall Feedback:

I am finally getting around to post my review for my September 23, 2017 wedding. I used this company's service for my ceremony music, Cedric Harris was my DJ. My initial impression was it was difficult to get in contact with him, however, once we were able to speak we decided email would be the best form of communication. The communication did get easier but there have been times where my questions were not answered for days at a time, sometimes not at all. When I mentioned who my ceremony DJ was to my photographers they were excited because they worked with Cedric on many occasions and raved about his quality, personality, and music.As I got closer to the wedding date communication got even more infrequent. I sent my day of schedule and after requesting for Cedric to verify he received it he assured me everything was good to go and he would be there at 3p to set up for my 4pm ceremony. My last communication was making sure the music was set, which I was told it was, and verifying if he would mic the officiant, which I never got a response to.The day of, as my wedding party and I were lining up, I was told we were behind because the DJ, Cedric, showed up at 3:45p and is still setting up. My guest had to watch my DJ set up! Shortly after that the wrong music started to play for the wedding party entrance! Thankfully the bridal entrance music was correct.I never met Cedric, he never introduced himself to me and he left without his tip (thank goodness).I went on my honeymoon and once I got back I followed up with my coordinator to pick up items I left behind. That is when my coordinator made me fully aware of the events of my ceremony. She advised me once my Groom made her aware of the music being incorrect she approached Cederic. She first noticed the way he was dressed -long sleeve button up shirt, jean shorts, and sneakers, definitely not a way for a DJ or anyone else to dress to a wedding, but more importantly immediately smelled alcohol and noticed he was drunk. She made him aware the music was incorrect and he told her it was not (I, myself, could hear the music was wrong, got it on video). She then stated later on Cedric told her he FORGOT about my wedding, he was on the fishing pier all day (which would explain the outfit), and as soon as he remembered my wedding he immediately left and came to the venue.HOW UNPROFESSIONAL!!! I am extremely upset and disappointed at his conduct and service. It is one thing to be late and play the wrong music but ENTIRELY UNACCEPTABLE to show up smelling like alcohol and to tell someone you FORGOT about a wedding that you've been booked for and paid for months in advance!! Had I tipped him I would be even more upset, especially since he gotten such good reviews. When I spoke about it to my other vendors they were surprised and said this may have been a one-off for him, however, this was the most important day of my life and a one-off is unacceptable. I contacted Cederic and he apologized and offered a refund in exchange for me to not post a negative review, I agreed. On October 28 he informed me the check would be mailed that week. On November 10 I advised him I didn’t receive it and asked if he mailed it. He replied the same day and said he did. On November 25 I emailed him again and advised I didn’t receive it and asked if he had a tracking number, he did not but said he would look into it for me and let me know. I did not hear from me again and on December 13 I advised me to disregard sending the refund check, in which I’m sure he never sent, and I would rather post my review. I will never use this company EVER AGAIN!