Client Review on Big Splash Graphics

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I was referred to these guys by two auto shops I consider top notch. I needed a partial wrap to a car and I have seen the work these guys do and its excellent. However, they did not end up working on my car and it is 100% due to their non-existent customer service and amazing lack of any communication whatseover. Danko Campese is the owner and apparently the single and only person in this shop who can schedule a work date. I tried three times by e-mail and telephone to meet with Mr. Campese in his shop. I finally got an appointment and when I went to the shop? He is not there and nobody knows where he is or anything I about my appointment. Nor is he available. Even by phone! I spoke with his daughter Kelsey. She told me that I would need to put a 50% deposit down for materials and they she would get me a hard date to bring my car in by 5PM same day (I was in around 10A). I left the deposit, car wraps are not inexpensive. Of course, she never called me that day with an appointment date. I called three times over the next two says to speak with Kelsey or Danko and they were not available nor would they return my phone calls. So I took a ride over to the shop to see what was going on. Neither of them are in the shoppe, the kid who apparently was in charge 1) can not schedule me or give me a date and 2) is unable toget in touch with Danko or Kelsey and 3) was unhappy with me because I was "getting loud" - so I asked for a refund. He could not issue a refund via my credit card by himself so...he called "someone who is the boss" on the phone to figure it out. Bottom line - I got my money back (so far, need to check my month credit card statement) but I killed a week with driving up and back to their shop twice and at least a half a dozen phone calls to this place. The complete lack of communication and unmet deliverables/promises is unacceptable. I would look elsewhere - which is what I am doing now. Its a shame because the quality of the work they do is very high, I have seen examples. But to make appointments and blow off customers like me? That is not OK. Never OK.