Client Review on CA Embroidery West

Feedback:

DO NOT USE THESE PEOPLE!! My order was 10 days late after multiple promises that it would be ready by a certain date, the proofs were sent over wrong which we corrected and STILL they sent the items incorrectly. The embroidery was HORRIBLE - ugly, off centre and not even straight. The screen printing was done on the back of the hoody after multiple calls telling them it was to be done on the FRONT and the embroidery was done in the incorrect color meaning we have no correct apparel to wear for our event tonight. I explained we had no choice but to wear what they had sent us, even though it was incorrect, as we had no other options and they refused to give me a refund. Terrible customer service throughout the entire process, terrible quality clothing (the items that came were not the good quality, soft material that we picked out in the store) and terrible printing quality. Find another printing company...EDIT - In response to the owners response: The credit card was declined and Emily told me she would put the order through anyway because she knew we were good for it. When I called back, she ran the card again and the payment went through. Not sure what the problem was there? Definitely no issue on our end. And that had nothing to do with the delay, the order was still promised to us by Wednesday and when I called back on Thursday asking if the order was ready, Emily told me the items hadn't even been ordered yet. The manager did offer me a full refund if I returned the items, yes, but as I explained to him, we had no choice but to wear the incorrect items as we had nothing else for our event tonight. I told him I would return the one hoody that was printed on the back, not the front (as clarified MANY times) and the hats but we had no choice but to wear the zip up hoodies that were embroidered in the incorrect color as we needed to wear something branded. The whole process has been a complete nightmare.