Client Review on casanovainfo.com

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Customer service is horrible! I took my laptop in on a Monday and was told someone would be in contact with me regarding a diagnosis and cost. No one contacted me after four days, so I inquired about my laptop. I get a message regarding the diagnosis, to which I responded asking for a price. This was never answered. Exactly one week after taking my laptop in, I had to go in and ask where they were with fixing it. I was told a cable had to be ordered and would be in on Fri and it would only take half an hour to fix. I was further advised that they had backed up my hard drive. I went in that Fri afternoon at 3:30 PM and was verbally jumped for coming in when no one called to advise me that my computer was ready. I was told the cable hadn't arrived yet. Today, four days later, I called to ask if it had arrived yet and was advised that my laptop was ready to be picked up. No one called me as I was told to wait for; I had to do the calling. I subsequently went in and picked up my laptop. Upon getting home I attempted to get on my laptop only to find that my password did not work. I had to call and ask if they had changed my password and was told that they had indeed changed it. This is pretty important information to pass on to the customer. I was provided the new password. Once I got in, I found that absolutely all of my files were gone. Again, I had to call to inquire about this as I had been told that the files were all backed up. This time I was told that the hard drive was corrupted and everything was lost. Abysmal customer service and quite frankly, I have little faith that my laptop was indeed fixed. Hopefully I am wrong about this. And two days later, I am having the exact same problems with my laptop, so unfortunately it wasn't fixed.UPDATE To my previous review: Cornel, owner and CEO of CIS, reached out to us saying that he would fix the problem. I spoke to him and informed him that we would be moving to Georgia the following week and we would not be able to pick up the laptop. He informed me that he just wanted to “make it right” and would pay for the shipping to Georgia once they repaired the laptop. He also stated that there would be no charge for this fix, since the last repair did not solve the problem. During that conversation, he also stated that it needed a new LCD screen, not a new cable as originally thought. I also stated that I would be willing to change/update my review if the computer could get fixed. On 11/02/2018, Cornel sent us an email, through the online repair site that the part had been ordered and for us to bring the laptop back to the store, which we did. On Veteran Day weekend, 11/12/2018, my family moved to Georgia. On 11/16/2018, I sent a message through your online site asking for any updates after 2 weeks of having my laptop. I received no response. On 11/26/2019, I called and was told that the part needed was on backorder, but it had been shipped and should be at the store within the week. I called back on December 8 and 12 and requested a status update. I was told someone would call me back. I left my name and cell phone number. On one occasion I spoke to Erica. She informed me that the technician working on our computer was not in the office at the time. When I called back several days later, I was told that Erica was the technician working on it and she was not in the office at that time. I have called multiple times since then and am told that someone with knowledge of my computer would call us back. And they never have. On 2/5, I sent a certified letter explaining that I felt I had been overly patient and had given the company the benefit of the doubt in fixing my family computer. Over the previous 3 weeks I had called numerous times and never received a call in return. The letter was delivered 2/11. On 2/15, I received an email via the repair website stating my laptop had been ready for pickup. I sent a return email and of course it continues to go unanswered. The problem that I am in Georgia still seems to elude this company.