Client Review on Compu-sac

Feedback:

My experience at this store has been far below the "excellent" reviews I relied on from Google Reviews. Not only was I misguided and given incorrect diagnostics for my computer issue (every time I took it in may I add), I later found out from 3 different retailers who looked over the exact same issue (which kept reoccurring from Compu-Sacs supposed fix), that the correct fix would have been far less expensive and less time consuming. My attempt to resolve issues with the female worker at the store have been absolute hell. She not only demeaned me the whole time and spoke down to me, but wouldn't offer any solution nor monetary refund; the least she could have done is apologized, especially since she spoke to me like that in front of another customer. At the end, I didn't get the free antivirus she said she installed, which I paid for (I kept getting prompted for usernames and keycodes days within receiving the computer back) plus I got a non genuine copy of Windows 7 installed back on the laptop (lets hope Windows 8 is as good as its' advertisements which I now have to purchase out of my own pocket). I thought stores like this are supposed to respect your privacy and offer honest service; not take advantage of someone to the point where repairs and service fees amount to more than the cost of the laptop. Since I couldn't resolve my issues with the store and to top it off got a non genuine copy of Windows 7 installed, I am considering taking this issue to the BBB. Honestly, if I at least got treated nicely, especially in front of others, I wouldn't be so upset. At least when you go to a big store retailer rather than a privately owned store there are customer service standards in place.