Client Review on Computer Technologies, Inc.

Feedback:

My computer was not working so I brought it to CTI on a Tuesday for diagnosis. Their website states they will "strive to have it back to you in tip-top shape within 3-business days". I did not receive a call until the following Wednesday, however understand a delay due to the holidays. The representative explained the unit was in essence dead and needed to be replaced. I asked if CTI could assist in data transfer and the representative confirmed this was possible, before weeks end. I asked for more time given the purchase of a new unit is not something to be done hastily. Their answer was no, my unit needed to picked up. I asked if this was due to a space constraint which they answered yes, even though my computer only occupies about three square feet of space. I suggested picking up the unit, providing payment and then returning once I purchased a new computer for the data transfer. Their response was no, once the ticket is closed all time is forfeited. I asked if they expected me to make a snap decision on something that costs over $1,000 to meet their needs. Their answer was yes. How is this at all customer focused? They expressed no empathy, offered no ideas on how to work together towards a mutually beneficial outcome and instead clearly communicated a need to pay up and get my unit out of their shop. As a long term Salem resident who strives to shop local to support my neighbors it disappoints me to have been treated this way.