Client Review on Cost Plus Processing LLC

Credoo Media

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Credoo Media

Positive Review

November 18, 2018

Reviewed on Nov 18, 2018

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My original review was 2 stars. However, after outreach from the company I am revising this review. The owner, Phil, did a great job of reaching out to save a customer, even though I don't make them much money in a month.One of their CSR agents did an outstanding job of explaining all the legal hoops everyone was facing to get me taken care of. Thank you, Tyler.Cost Plus really tried (and by and large succeeded) in turning a bad experience into, well, not a good experience, but at least tolerable. We've also figured out ways to keep this from happening again. (My transactions were flagged and delayed, but that shouldn't be a problem in the future)I am still concerned by my original experience, but every company has a few customer experiences that they need to improve on. We are all human, after all.My original review:I really don't like working with this company. Here's why: 1) I am under a 3 year contract. Apparently, that's an industry norm; however, THEY SHOULD DISCLOSE THAT INFORMATION before the sale is final. (RESOLVED) 2) I have no copies of documentation and they refuse to give me any. I wonder if I could use that in court? (RESOLVED) 3) I'd like to cancel, but it's costly (RESOLVED. I am keeping them around and testing the waters further. I am leaning towards using CPP for all transactions, though) 4)They take forever to deposit money, which causes all sorts of problems (As I write this, I charges clients on Monday, I still don't have money, it is Friday, yet they say they sent a deposit(via text) on Wednesday.) (RESOLVED) In the beginning, it was a week long wait, too, but I was promised that there would be shorter deposit times soon. I am used to depositing next day (or even same day) but the quickest I've been processed here is 3 days.True, they are less expensive than my other card processor, but the other is so much easier to deal with, is more feature rich and I've never had the hangups like I do here that I wonder if the savings is even worth it.Finally, their customer service department doesn't serve customers, just bothers us until we give in to whatever their decidedly boorish policies are.(RESOLVED, I have a specific point of contact now)

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