Crossroads Utility Svc
Client Reviews on Crossroads Utility Svc
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Looking at my bills and how they change (always going up!), there has to be some fraud at this company. The owner should be investigated by some government agency. The money they make on regular people for just water smells rotten.
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I don't think I've ever been more upset by a utility company. Apparently we had a water leak and had a ridiculously high water bill. We called and was told that we could do payment arrangements. We call to make a payment and a different rep tells us that whoever told us that was wrong and we were scheduled for disconnection. The rep told us that we could call in when we got paid to make the payment and avoid disconnection because we were up to $300 for a WATER bill. Payday comes and when we call to make a payment we discover that our water has been disconnected and that we need to pay an additional $100 to get it turned on. When we argued that THEIR reps told us that we had until that day we were told that they couldn't help us. ARE YOU KIDDING ME?!?! You lie to us TWICE and we end up paying over $400 for WATER?!? I really wish we could use another company. Unprofessional, ridiculous, and rude.
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Terrible customer service, short and rude on the phone frequently. Had a water leak at the curb on their side and when they came to fix it, they had to put in a new concrete slab around the manhole at the curb. But they left behind the old heavy slab and their construction trash. Even after repeated calls it took them 7 weeks to come out and clean up their trash. Now I mysteriously have a water leak soon after, but when I called about my inflated bill, they tell me "yes you have a water leak it is noted on your account, call a plumber". No common courtesy to call and let me know this? since it is "noted on my account". So now I am stuck with a huge water bill on top of whatever exorbitant cost hiring a Plumber will set me back. I Hate this company. If there were another option I'd change in a second.
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This water company is a complete rip off. I wouldn't recommend this place to my worst enemy. I wish there was another water company that we can go through because this place is ridiculous. I wish I could give 0 stars because that's exactly what they deserve. I'm highly disappointed with this place.
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I wish there was a way to give 0 star. This is by far the worst utility company on planet earth and the entire galaxy combined. If there was another utility company, these people would have no customers and i hope there will be another option soon. Monopoly like this is the reason why the company can disrespect its customers with pure thievery and wack customer service and get away with it because we are forced to used them as the only available option. The day some other company becomes available, it will force these guys here to start providing a better quality service. If i start by listing my experience with this company within just 1 year, It can write a book. If you an option to, then stay away from them as far as possible.
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Great all around service and experience with them.
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Bad customer service. Only have them because it’s the only thing I can get.
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There should be a zero star option for this company. 4 reviews1.0 star rating 10/10/2017Worst of any utility company I have ever been forced to do business with. They claim that their policies are set by the MUD for your neighborhood. Yet they represent several MUDs in the area and have the same issues in all of them. MUDs are a whole different issue, but I doubt all of them are setting these policies. Unfortunately they are the only option unless you can get enough neighbors to complain and convince your MUD to use another provider.Outdated policies including ridiculous fees for using any payment form other than a hand delivered or mailed check. Even if you pay by electronic check or set up auto-pay you are charged additional fees. This is obviously very backwards compared to the way most companies operate these days. Is it not more efficient to have you r customers go paperless and set up auto pay? I can't think of any other utility providers that still operate this way.Don't ever have a payment error or overlook your bill. You will be cut-off in less than a month, usually within 10 days. Then they really start to tack on fees. I understand late fees, but they tack on additional reconnect fees plus an after hours reconnect fee if you want it turned back on within 24 hours plus they try to charge an additional deposit for being late one time regardless of the reason.If you have issues please also take time to submit a complaint to the BBB as well. I doubt it will do much, but it may save some people from buying houses within MUDs that are serviced by companies like this. Things likely won't change until buyers start refusing to buy in these MUD controlled neighborhoods.
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Answering service that answers the phone is completely unnecessary, makes you wait forever for just 2 different options. Also no option for rental property accounts; if someone moves out, the owner has to fill out a paper application and pay an application fee, even if the bill has been in their name before. "Can't I just pay a reconnection fee and use the info that's on file?" No.
Feedback:
Great business opportunity for a competitor to do a better job than these guys. Super low quality and poor customer service - waited on hold after hours of back and forth filling out an app - woman was short with me - trying to set up water at my new house, after back and forth and filling out an app, I waited on hold then was told by an annoyingly abrupt and non-caring woman that she could not do anything because the district was closed in my area for billing - I said I want to make sure the water is not shut off - she said she can not help me. Who shuts down their customer service for billing? Duh - I'm going to shut down my service so you can't pay me .. the water district was shut down in rough Hollow for billing? It seems like they don't care about servicing their community I wonder if anyone will ever reach out to correct their poor service all they care about is money. Definitely not service.
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