Client Review on Cupio Media

Feedback:

Cupio Media has failed to respond to requests of delivery of product after multiple promises of delivery. In May of 2016, I approached Cupio Media to film a "Love Story" for my marriage and later film ourvow renewal ceremony and reception. I have paid for half of the total which was $1465.56. Jack Allen was kind and excited to do our project at the time. Communication was excellent for 2016 and hefilmed our engagement and marriage in July of 2016 with original plans to film the vow renewal ceremony and reception in December of 2017 (it later had to be pushed to February of 2018 due to myhusband being in the military). I had the trailer for the marriage video from Jack by November of 2016 with the information that I would receive the full video "production" after the vow renewal footage wascompleted. Jack was notified of the postponement of the vow renewal to which he agreed and adjusted his schedule. I also asked him for quotes on photography packages a couple of times and he finallyoffered via messaging to take photos at no additional charge. I agreed to this as well. I have proof of all communication of this. On May 3rd 2018, I contacted Cupio Media via Facebook messenger to askabout an update on my production. I was told that they were working on them that week and I should see some previews that day. I never saw the previews. I asked again (since I was expecting previews)on 05/30/2018 and got no response. I asked again 06/11/2018 for an update and got a response on 06/14/2018 that I would get an update in a few days. I got no such update so I reached out again on07/05/2018. I got a message back with an excuse that because "photography was added at no additional charge" my production was delayed and they were "hoping to get yours (mine) out next week". Ithanked them for the update. On 08/26/2018 I reached out again, as I had not heard anything, because now my husband, family, and friends were asking for it. I received a response that my productionwas culled and halfway through the edits. It was going to be finalized after one more wedding from the previous December. I thanked them again. I did not reach out until 12/17/2018 as I had heard nothingfrom them again and did not receive responses. I then tried calling and more emails and never got answered and was ignored. I didn't hear from them until 01/10 when I finally received my photos (due tome pointing out normal lead times for photography and videos and they were offered at "no additional charge") and that they were still working on my production and would be finalized next (again). Iasked for another update 02/27/2019 and was told they "should be done next week". I never received it. I reached out again 03/26/2019 and was told, again, it was "literally" the next production they werefinishing and their estimated delivery was that Friday. On 04/10/2019, I reached out AGAIN and have been ignored since. I have not been asked about music, or shipping address nor have I received ashred of evidence that I will even ever receive a video. I am now being ignored and communication has been beyond sub-par. I have discovered a multitude of other brides are dealing with this samesituation. This is now clearly a breach in contract. I have evidence of all correspondence as described above. I have not posted anything on social media nor have I engaged in "aggressive behavior" asother brides have been accused of by this vendor. ALL I want is my memories of my marriage and my vow renewal. This is an easy fix on Cupio Media's end - finish the job and stick to your word. Myproduction has been "half way" done for a year now. This is unacceptable behavior coming from a business claiming to be the best and who can hold something so precious to others hostage like this.