Client Review on Demented Graphics

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I will go out of my way to give positive recommendations, particularly for locally owned small businesses. However, there are occasions in life when giving the benefit of the doubt leaves you feeling like a fool. My unpleasant experience was 6 months ago, if that's any indicator of my level of dissatisfaction. I would happy to pay triple to avoid doing business with this company again in spite of the fact that many friends and several friends' charities have used them extensively in the past. Hard to believe all the 5-star reviews could be legit (trust me, Nikki, who runs the front office, must have been out sick!!). I contacted Todd, the Owner, who sounds like a nice guy on the phone (had been by the office to see him in person several times but he wasn't in) but he was unapologetic about Nikki's unacceptable behavior and just plain unresponsive on a simple customer service level after that. Ps. my company had chosen them before my arrival so I was instructed to go there; I promise--NEVER AGAIN.