Client Review on Embroid This

Feedback:

I have placed two orders through Embroid This, and both times have had issues not only with the services provided but with the general communication skills and customer service provided by the owner.The first order I placed was for embroidered hats and screen printed shirts. When I initially attempted to pick up the order, the hats had the wrong graphic on them and I was made to feel guilty for wanting the owner to correct the error and embroider the correct graphic I had provided when I placed the order. Additionally, during discussions prior to placing the order I was told the shirts would be screen printed, but instead we received digital transfers and the final invoice was higher than initially quoted. Thankfully, I had the initial quote in writing, but I still had to push back to get the pricing to match what was quoted.The second order was only for embroidered hats, and the only reason I returned to Embroid This after the first experience was that I had already paid the setup fee for the graphic. Unfortunately, some of the individuals taking part in this order required above average hat sizes that Embroid This did not stock, so the owner suggested that we place an order through an outside vendor and bring the hats to him to be embroidered with the rest of our order.Upon picking up the completed order I notice that there was an error in the embroidery on one of the hats which had come from the outside vendor caused either by the embroidery machine or by human error during the embroidery process. The owner's solution was to not charge me for the embroidery fee on that hat, and let me eat the cost of the hat they had ruined. Even after I pointed out that I was now out money for the hat that had the error, the owner's response was simply "yep..."I will not be returning to Embroid This. There are better options in the Rockford area with better quality and run by people who take care of their customers.