Client Review on EmbroidMe of Apex

Feedback:

Dropped off item with 8 day lead time. Went to pick it up and told it would not be ready for another 4 days due to a family emergency. Understand these things occur, but do not accept not receiving a call to alert me of the situation so I could make other arrangements. Was told they would try to get someone in to do the job and would call me to let me know by 2:00. No call. I went to pick up the item to take it somewhere else at 3:30 and it had been completed and looked good. Appreciate receiving the completed item to meet my deadline but would not use them again. I have no confidence in their management.