Client Review on Embroidme

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Ive been dealing with Embroidme for the entire 8 years I've been here in Middle Tennessee. Even when I moved to Brentwood TN for 5 years, I still stayed loyal to this company located in Murfreesboro TN. The customer service prior to the last 2 visits was OUTSTANDING to say the least! The WOMEN at the counter always took care of me, always understood my needs & provided exceptional customer service on every visit & even over the phone. And there were alot of visits because I own 3 businesses, one has 25 employees! Well, the last visit a couple weeks ago, I encountered a Male, that for one, had no clue of anything! And not just me, he couldn't even assist the Male customer that came in after me! It's sad that the world has came to people not caring about customer service anymore, just showing up to get a paycheck is sad in itself! I really hope he was just filling in for the day & not the owner. But I doubt that, because when I showed back up 3 days later, he let out a mouthful of lies of how he had called me numerous times. But when I asked what number he called, he got mad, he got smart & balled up my paper & trashed it in my face!! So, NO! I definitely wont be returning to the store. They lost a valuable customer due to poor customer service 2 times in one week. Everyone is not into animals, & I've never had a problem of the ladies containing the dog that's in the store all the time. He let the dog approach me from behind the counter. I asked him could he get the dog. He told me that the dog is in the store all the time That actually wasnt the answer to my question. I've found a new home for my embroidery services. Embroidery Specialist on Memorial Blvd in Murfreesboro TN. These ladies have definitely exceeded my expectations! EVERYTHING happens for a reason!