Client Reviews on Fastech Solutions

    • 5.0
  • 6 Reviews

Most helpful positive review

0 people found the following review helpful

By Ronald Hsu Sep 27, 2019

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Most helpful critical review

There are no negative reviews on Fastech Solutions

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I've worked with Fastech at two different nonprofit organizations and can't recommend them more highly. They are accessible and responsive, take the time to explain the full scope of what they are doing and recommending in terms non-tech people can understand, and provide a variety of possible solutions to best fit the needs and budget of their clients. They are extremely kind and show a genuine interest in the success of the organization, both in terms of IT systems and the organization as a whole. I've never had an easier relationship with a vendor and have never felt more confident in the management of my IT systems.

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I was hired to overhaul the IT infrastructure of a non-profit while FastTech was handling basic support duties etc. Instead of being able to do architecture work, I was met with a non-stop barrage of complaints from end-users about their poor service and support while having to go to various sites to fix persistent printing issues that they repeatedly failed to fix which were ultimately caused consistently by printers having IP's in a DHCP scope. On top of this, they were recommending solutions that were the most profitable for them instead of being what's best for their clientele such as moving from gmail to Office 365 for no god damn reason at all. They are very nice, but most people are when their competence objectively comes into question, especially when they aren't competent enough to deploy or support printers.

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Best customer service and affordable!!

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Friendly and knowledgeable team that is always there to help with any computer issues.

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I consider it an extreme good fortune when I got to know Tom early in the preparation of my opening a new dental clinic from the ground up. Tom’s thorough planning and conscientious advice gave me a superb result while staying well within budget. The on-demand support takes my IT worries away and it was a no-brainer when I needed new website management to switch that particular service to them too! All in all, Tom and Fastech has been integral to the success of my dental business. They will do the same for your business too!

Feedback:

Ownership and staff have been extrememly reactive to our fire agency needs, along with directing us into the future. The price has been stable and management through a yearly contract we sign.The relationship with Fastech Solutions has been way more positive than I could have imagined based upon expectations from past service providers.

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