Client Reviews on FMG Suite
Feedback:
***BUYER BEWARE***DO NOT GIVE THESE GUYS YOUR CREDIT CARD!! THEY WILL NOT STOP CHARGING YOU, THEY WILL NOT CANCEL YOUR SERVICE.. I HAVE LOST HUNDREDS OF DOLLARS PLEASE DO YOURSELF A FAVOR AND FIND ANOTHER SERVICE
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I never write reviews, but feel I must warn people about how terrible the customer service is at FMG. Billing issues, no return calls or emails, and even a breach of contract when they stopped offering content-only services and didn't notify us. They even kept billing us after we asked multiple times to cancel our account.
Feedback:
Billing Department- Edward was very friendly and took care of my issue. You do not get this kind of service anymore. He was patient greeted me and most important he resolved my issue and send me a follow up email. I wish all customer service reps were like him. Thank you Edward and keep up the excellent work.
Feedback:
Horrible customer service. Look elsewhere. Every time me and my assistant need to login in we have to call to get them to reset our password. It is generally a 10-15 minute task to accomplish this with their hold time and current system in place. Not to mention when I generally update my website is the weekend during my downtime and they aren't open. Currently exploring other providers.
Feedback:
I used them for 3 years. In Winter of '16 I upgraded my site with them for $1650 and monthly at $199. About a year later they increased my monthly rate 45% to $289. Rather than speak with their clients they hide behind email notifications. In their emails subject line they didn't reference their company name so the email looked like spam. There are many providers and I have obviously moved on.
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Wish my broker dealer allowed more choices but I had to go with FMG. Way too expensive and easy updates to your website have to be charged monthly.
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They have always done good work for me.
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FMG Suite has helped my business grow and appeal to more potential clients.
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Use it daily. Keeps us compliant. Love the Service!
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this company bought out smarsh which is the company that used to manage my website and first thing they do is delete my website and then call me and also charge my amex without authorization and then after I cancel they still have the gall to charge my Amex -- will probably need to report them to the authorities if they continue with their out of control behavior
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