Fond Memories Graphics, Inc.
Client Reviews on Fond Memories Graphics, Inc.
Feedback:
Is there such a thing as a quarter of a star? If there were, I'd still give them none. I won't even get into the details (too long) but just this: they take way too long for finished custom products. Their sales rep promises the moon stars and sun. All I got in return was delays and explanations of why it takes so long to mount a diploma (8-10 weeks for glue to dry...REALLY?) I requested and received a full refund.
Feedback:
I will never order from them again. I ran the NYC marathon in November. It was my first marathon and I wanted to get something special to commemorate it. I bought the deluxe shadow box. It took months for it to arrive, and when it finally arrived the matting was ripped in multiple places. We sent it back and the front is fine but now the backing is miss cut and some of the brackets holding the backing in place are broken off. The backing is cut 3/4 of the way in the middle. I spent far too much money for the hassle this has become. I could try and send it back for a second time but at what point do I just give up and buy a new frame and fix it myself
Feedback:
Wouldn't recommend their services. I had been in contact with someone over email since DECEMBER 2018. I sent them a picture of my diploma and they said 10-12 weeks for production and delivery (if you call this place, the automated message gives you a different estimate). I also called and verified my information and finished paying my outstanding balance. 4 MONTHS after all of this, I still don't have my diploma, no call, no email, NOTHING. I called them today (4.24) to find out what had happened (and also email the same thread I had been using since December 2018) and the "manager" was not super supportive. She blamed me for not updating my address or adding a phone number, which in fact I did when I called to pay my remaining balance. Of course is her word against mine, but it's irrational for me to call and pay and NOT update my address (since I had moved to a different place at the time of the call). She claimed they sent me an email to my grad school email (which I don't use since I graduated - the whole point of them having my freaking diploma), so when I tell her that I had been in contact with someone through a different email, my personal email, she continued to blame me for not changing my address. That was not the point I was trying to make. Fond Memories does not care about the customer because if you did, you would've found a way to contact me and tell me that my "package was returned March 6." So you mean to tell me you had an entire month to contact me about this and instead Fond Memories kept my diploma AND MY MONEY. And yes, it should be re-shipped AT YOUR EXPENSE because YOU neglected to do your due diligence and contact your customer. Terrible experience and never recommending because of the lack of communication and for blaming the customer.Update: just spoke to the owner Rob and he also did not seem to care much. He also gave me the excuse "we have thousands of shipments to keep track of," blah blah blah. If you're a business that has been around for 40 years, you CANNOT blame your lack of customer service on having too many orders - that's your job! Why be in business if you can't keep up. I'm honestly baffled at this whole experience and can't wait to receive my diploma and be done with this place. I've never felt more dismissed by business like I do right now.
Feedback:
I just received my shadow box from the NYC marathon. I love it! Everything they provided (medal, bib, etc.) was neatly centered and looks great. They cut the backing so my picture was easy to place in the frame. My husband ordered one from them 10 years ago when he ran the NYC marathon, and his looks well put together too. We appreciate the consistency in quality over the years.
Feedback:
Customer Service was great. The first shipment of my product was damage and they accommodated me in a polite and speedy manner.
Feedback:
We met Dave in Galveston at the 70.3 ironman. He was very helpful, he didn't have what we liked on display but said he could do it. Sure enough we got it today and it's great. Exactly what we ordered. Thanks so much!
Feedback:
Four marathons (2012, 2014, 2015 and 2016)..4 Fond Memories Graphics plaques, photo and finishers medal. All done beautifully. The customer service is great. Professional and pleasant staff.
Feedback:
I placed an order for a laminate college diplomat. After I paying a deposit and giving my credit card info, it took them 4 months to complete the order. I was told this was the normal time frame when I called to see if it was lost. When it finally arrived I was unhappy with the color. I will not be ordering from them again.
Feedback:
I didn't have time after the race to get my medal engraved at the Disneyland Half Marathon Weekend, so they told me I could just mail it in. Just got it back today and love it! Thanks so much!
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