Client Reviews on forrestcitywater.com

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By Got Dang 47 Oct 19, 2019

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If I could go less than a star, trust me I would. I utilized Forrest City water for 8 months living in Colt. The entire time I lived there I received one water bill by mail, none by any other means. During the first 6 months I contacted the water department and notified them that I was not reviving a bill, they asked my address and every time I told them the street address in Colt, AR . Some how, every single time they told me "that's what we have down sir, we're sending you your bill. So in the 6th month of being there, my water gets shut off. I called and inquired about the shutoff, they stated that I hadn't paid my bill in 3 months, but I hadn't had a bill in 3 months, what bill should I pay? I conversated with the lady for about 30 minutes until she finally, after 6 months, found out why I wasn't getting a bill. They were sending my bill to an address in Forrest City, not Colt... then upon planning a move, I called and notified them I would be moving a month ahead of time. A month after I had moved out I hadn't received a final bill to my new address, and around the same time I noticed, my old landlord called me to notify me that the water was still on. A MONTH AFTER I MOVED OUT. I drove straight to the utility office and they said "we ain't got yo disconnect notice". I, once again, argued with the lady for 30 minutes and some how, miraculously, it showed up on her desk. I have been moved out for around 6-7 months, I have still not received my refund from the month I was supposed to be disconnected. They mailed me a $20 check when it should have been $60. I make to much to deal with these petty ass thieves anymore. If I move to Forrest City again, I'll get a well.

Feedback:

Like most establishments in Forrest City, the individuals who are employeed at Forrest City Water Utility are soley there for a check, with zero effort put forth in providing good customer service.

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