About - Freshly Baked Communications

Overall Feedback:

DO NOT HIRE this company for marketing!!!! Freshly Baked Communications is not what you may think! I made the rookie mistake of paying Lauren Young for her consulting services up front. I hired her to do the branding and marketing for my small business, including logo design, website design, marketing materials, and social media marketing. Lauren was teaching a course at a local business center so I assumed she knew her stuff. I was wrong, and I paid dearly for it in time, money and frustration. We went back and forth on logo design for weeks, which should have been my first indication to move on, but I wanted to give her the benefit of the doubt. I would give her detailed revisions to a logo design but then would receive an entirely new design that was completely different from the previous. I later told a graphic artist friend of mine about this, and he suggested she was more than likely using Fiver to buy logos. Very dishonest. I paid for marketing materials that were never created. I paid for keyword research that was never done. My website was supposed to be optimized, but never had the metadata or search terms embedded. She certainly did not have a professional web designer working for her. I'm pretty sure she attempted to do everything herself. The quality was awful. As with everything, there were numerous revisions to the website, some of which I paid additional for. All social media pages, even my domain, were set up and registered to her account and her name. Something the professionals at GoDaddy said should never and would never be done by anyone who claims to be a professional. When I decided to let her go, "unprofessional" is not even the word to describe her reaction. She did not offer anything to make amends, only told me I was "blind-siding her" and "she's never had to deal with something like this in her entire career." It was the cherry on top of the sundae when I told Lauren that I no longer wished to work with her, then she had the reaction she did, and still had control over all my pages. Talk about frightening!!! I had assumed her response would be to end the relationship amicably, but instead I spent months getting things transferred to me. She still controls a YouTube channel for my business, which has old videos that I want taken down, but she won't respond to my emails or take any action. Do not ever, ever hire Freshly Baked Communications or Lauren Young to do any work for your business. Don't end up like me, paying actual professionals to redo everything and hoping the person you trusted with the brand for your small business will do the right thing.