FreshMail Reviews
Mike Coyle
1 contributions
0 helpful votes
Overall Feedback:
Freshmail has the worst customer service I've ever had to deal with. I own a small startup with only about 300 emails on our list, which Freshmail has decided to take hostage along with the email lists of what I assume are many other companies. The justification they have given is that they cancelled all free accounts, and claim they sent notifications which I did not receive. As an email marketing company, you would think they could make sure that emails get to people. I had an employee working on solving the problem for weeks before having to step in myself, yet the problem has still not been resolved. At first they were demanding a payment of £300 in order to retrieve our email list, which was then reduced to £108 under the pretence of signing us up for the smallest package, as the free one had apparently been discontinued. However, when I went to their website to confirm something, the free package is still listed on the page, clear as day. They have been terrible responding to emails, and we have had to contact them through multiple channels to keep the conversation going. They promise to respond within certain time periods and then don't, assuming we will forget about the issue, wasting both our time and their own. They also have been caught changing their story, first claiming that the £300 was for "engineering resources" to undelete our emails, then saying that they stopped our list from being deleted. Do not use this service, there are many others on the market who will not try to scam you or hold your data hostage.
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