Client Reviews on Game Day
Feedback:
I have been trying to reach this company for 11 days straight and can't get in touch with a single soul!!!!! There is no voicemail option to leave a message and I've even tried multiple extensions and all say they're not available and again no voice message option! I've also emailed the company a few times and have gotten no response what so ever from that avenue either! I'm trying to get an order placed with this company for the graduation ceremony at American Airlines and they seem to not need the business apparently... as nobody seems to care or answer a phone! I have contacted American Airlines and they give me the same (black hole) phone number where I get nowhere. I am so frustrated as well as so worried I will miss ordering this as they will delete it once they send out the orders. I will call American Airlines back and let them know my complaints about this company if this isn't handled soon. I am disgusted that this is a "business" and there isn't one person that can answer a phone, or even return a call, or email,... even in a few days time frame! Clearly they don't need my money. Can someone please contact me!! Check your email for my info. HELP!?UPDATE: I reached out today through FB Messenger and I got an email from the company within an hour. The guy I spoke with, Ward (who is not the owner) was very apologetic and has rectified the situation. He said the phones must be messed up but reading previous posts, I see this is not the first time (even as far back as a year ago) that they've been hard to reach. I hope this company re-evaluates their customer service as I know I was panicking being a mom wanting this video and worried I would miss the boat. Thanks Ward for making things right and realizing you need to bring this to your boss's attention about customer service. Appreciate you reaching out!
Feedback:
Same experience. I will contact my credit card company and dispute the charge. Horrible customer service.
Feedback:
I have purchased a video from this company of my daughter's ceremony at American Airlines. We were told 6 to 8 weeks before ready, that was on April 13th and now it is August 22 and still nothing. I have called the number and all I get is a voicemail and I am not able to leave a message. I will call American Airlines and advise that I would not do business with this company in the future!!!!
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
