Client Review on Go Web Solutions

Feedback:

I hired Go Web Solutions to help with search engine optimization (SEO) as my website was already created. I was initially disappointed when I ended up paying double my first month with them. They told me that they couldn't work on SEO until they did the setup,but then spent the entire first month doing "setup" while charging me for both setup and SEO.That first month was the LAST time that my website was touched by them. I sent multiple email requests for an explanation as to why nothing was happening but no progress was made. I never received any answers to those questions.Finally in month 3, Joey Ambrose, Owner, asked to meet with me. He had every excuse in the book as to why nothing had been done. He told me that he got rid of someone who wasn't doing her job and offered to "double up" on time spent on my website to make up for it. I agreed, hoping that things would turn around as I really did need SEO services.One month later, absolutely NOTHING had been done on my website. In addition, six out of my seven emails sent to Joey that month were completely ignored. The other one received a one-line response. At that point, I requested a cancellation of my six-month contract and requested a refund of two months' payments. I was trying to be fair by not asking for a refund of all the money I paid them since Randi had been doing social networking as contracted. Still, out of the 7 things Go Web agreed to do on our contract, only two were being done, one of those being an automated report that was sent by email.Joey agreed to the refund, but asked that I allow him to "work for free" for up to two months to retain me as a customer. For two weeks, I checked my mailbox and never received the refund check. During this time Joey was not returning emails or phone calls. And of course he did NOT work on my website (as evidenced by the modification date that is recorded on each page of my website).Finally, my husband had to set up an appointment to meet with Go Web just to give me an opportunity to talk to them. We had to inform them that we were planning legal action if we didn't receive the refund. Joey did come in and give me my refund, all the while talking about getting together again to talk about marketing. I don't want to talk about marketing; I'd like to pay someone to actually DO the marketing they contract to do.Joey talks a good game, but there is NO ACTION behind it. This company is a complete fraud!