Client Reviews on Graphic Ink Inc
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Lack of customer support, not accommodating. Would not provide a sample for a customer willing to make large order.
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Went in to have 1500, t-shirts made, the girl was not friendly at all, zero customer service and tried to down sell me from a high end t shirt to a cheap t shirt. Did not ask what I was looking to do with the shirts or what I may need them for. I asked of the bat to see if I could have a sample made and she said no not at all. This is the reason alibaba is putting small mom and pop businesses out. Let it be known I never mentioned my order size first. It shows you how these companies work.
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Great customer service
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Great place for all your embroidery and screen printing needs. I have been doing business with Graphic Ink for years and they are great company to deal with.
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Had to pick up uniforms. Fairly quick turn around.
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I've worked with Kristin on a few projects and she has been awesome. i had a issue with one project and she far exceeded my expectations. I appreciate her and the teams work so much. They help me look good to my clients. No need to shop around, Kristin will get it done for you.
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My company did business with this company for years. The customer service was great, in fact, I brought a cake in for my reps birthday. The products were done, for the most part on time. Keep in mind I put in many different designs for many different items. Organic shopping bags, tees, hoodies, jackets...all done expertly. It helps if you know the process, ask questions. They'll be answered!
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The "BEST IN THE BUSINESS" always delivers when promised! Nelson and his staff go out of their way to make sure they meet your needs, expectations and time frames. Simply said, you will find no better! A++++
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About a month ago my husband and I went to Graphic Ink to have things made for his company t-shirts, sweatshirts,business cards ,and a PDF file. My husband emailed a copy of the logo to the receptionist Kristin the day we went in, the only changes that needed to be made to the logo were the colors because my husband wanted grey and black shirts/sweatshirts. Before leaving we were told it would be about seven to ten business days and we would have t-shirts. It took 3 emails and a few phone calls over a couple days before anyone called back to let us know what was going on and at this point it was friday and the week was gone. When we finally got a call back it took another few days for them to make the color change to the logo and, when we got it, it was not what we asked for!!! My husband told them what he wanted on the initial trip in to the store, so back to the drawing board, again now end of the week. A few more days passed ( we were pushing a bout 3 weeks by this point) and we finally get somewhere. Now that all is well with the logo we were promised shirts this week since they were so behind on our order, now its friday we still have no shirts or sweatshirts, a month later and we have NOTHING !!!!! This is NOT ACCEPTABLE and its BAD BUSINESS!!! I DO NOT recommend this company they are very unorganized and full of excuses!!!!
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