Client Review on hardmans.com
Feedback:
When a first-customer drives 45 miles (90 round trip) to your store and learns that the tool your staff said you had is not actually what you have OR what the customer asked for, the correct response is an apology and offer of discount or in-store credit, not sullen indifference or acting as if the customer were to blame for wanting that brand.You never get a second chance at a first impression.If you're thinking of stopping here, you can get the same prices online with free shipping, or find it in VA, without the screwed-up traffic and poor service of downtown Moorefield.
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