Client Review on Heartland Hospice Services

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I have been very disappointed with the lack of communication from the professional hospice staff. In the over three months since our mother was placed on hospice we have not heard from any medical staff. Dr. Maley talked to us Once briefly shortly after our mothers enrollment in hospice. The social worker and chaplain have called several times. Our mother has had a change in status however we were not notified. Nothing was done to prepare us for her rapid diminishment. Last week she had an episode when she was briefly unresponsive. No one from hospice contacted us. The episode happened while the hospice aide was providing care for our mother. This is very disappointing. When our mother was placed in hospice there was no discussion with us about the possibility of exploring other hospice options. Her primary care doctor is also one of the medical directors of the hospice. We have been appreciative of the hospice aide care. However again there has been no communication from anyone in the medical side of the hospice program. We find this extremely disappointing and unsatisfactory.