Client Review on HelloWorld, Inc.

Feedback:

I won a trip in a Marlboro sweepstakes and Hello World is the company that handles the prizes for them, the prize that we won was significant and we had a few questions regarding more information on it. There is a declaration page that has to be signed and returned within 7 days, so I googled hello world to see about contacting them, I found that no one ever answers the phone except machines so you can leave a message and it said to reply back to the initial email stating the prize, so I did, this is all on the same day that we received the email. Two days later I received an email asking what questions we had, I replied within 20 mins of that email and I am typing this on day 6 of the 7 and have heard nothing. There was a weekend in the 7 day time period and they are closed, but since my reply, I had attempted to call...left a message and sent 3 more emails...still nothing. Makes a person quite apprehensive of accepting a prize and submitting personal info to a company that has no customer service what so ever. Posting review for other potential winners. Beware.....UPDATE: We were contacted the day after our time limit to accept prize. They were very nice, extended our time period and seems as if, expedited things, as we had a travel agent contact us within a week..after a couple more emails from us. Happy to now say....we are looking forward to traveling!