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Last Updated April 1, 2024
Client Review on HubSpot, Inc
Feedback:
I am a small business owner trying to get out of their contract because I am not happy with their landing page selection. Please read this story in progress to make a decision if you want to deal with this company. This narrative is only to show their process of cancellation. This citation is in no way to tarnish any reputation!IN A GIST: I have hired a marketing company to do my digital advertising. I was between Hubspot and another competitor, but my marketing agency insisted on Hubspot. So I went with it. Specifically the $800/month. 4 months into it, I find out that the landing pages are not good. DILEMMA: After having my marketing company contact Hubspot to cancel, Arianne of Hubspot reached out to me and my marketing company in a phone conference to discuss my concerns. She showed us how landing pages work and politely started to teach the concept of "building awareness" of my product. After 30 minutes on the phone, I realized that this was going no where!Next Day, I asked my marketing company to call and cancel since I am not seeing any value in their service. Here is what Adrianne politely emailed me on 9/8/16++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++Hi Dr.Benjamin, Thanks for taking our call yesterday. I'm sorry to hear you aren't seeing value in the HubSpot platform and would like to cancel your HubSpot subscription. I'm happy to help assist you with that request and discuss options moving forward. As right now Desert Dental is in contract through June 14, 2017. Would you have time to connect on the phone next week to discuss next steps? Best,Adrianne++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++My response next day:Dear Adrianne,Thank you for your empathy to my dilemma, however I am not happy with your landing page styles that you offer. Also, I don't think another call will help this situation.Hence, per your contract in section 19, I am electing to terminate my contract for this cause. I will pay until end of 30 days. Overall, we all want "happy clients", so they can tell others about our great service. In addition, no one really likes "free riders." Neither you or me. So here is my point: If you continue to bill me and I don't use your service then you are free riding me.Since we live in a social society, I will be posting the decision of your company on Yelp and G+. Please note this is for consumer advocacy only.Let's see how you treat the lil' people.Many thanks.Dr. Benjamin
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