Client Review on Huemor Designs

Feedback:

Huemor was hired to redesign our outdated website. The quality of work produced, execution, communication and adherence to schedule were grossly mismanaged and did not reflect the original proposal. The project was a complete disaster. I would not recommend hiring this agency for your website design.They were hired to do certain tasks that were not achieved well, with some tasks not achieved at all. The website they launched is buggy, inconsistent across desktop and mobile, and is missing some of the pertinent components that were discussed during the RFP process and initial development stages. We were forced to compromise on certain functionality, which wasn't addressed until very late in the process where it was too late to go elsewhere. During development, their team did not reuse identical elements across pages, like the header image section, and certain text/image blocks, which could’ve standardized the platform and allowed us to make future changes in-house. A lot of pages had different content in the back-end, meaning we had to redo our content multiple times, which caused additional costs and time. The user experience has not been optimized for quality. The site has become harder to use and manage internally than our old WordPress site.While we were given a timeline of between 12–14 weeks with weeks 15 and 16 for QA, the website was delivered after almost a year, and not in a perfect condition. When the content was provided to Huemor, it took several weeks for them to even respond with updated timelines. Communication suffered and continued to suffer through launch, sometimes days or weeks with no response to our emails. It felt like they switched to other projects and stopped treating us as a priority. After getting the owners involved again, their team worked towards completing the project rather than making a good product. Think twice before hiring this agency.We have since found a different developer who was able to correct Huemor's mistakes. The current website you see is mainly the work of the new agency. Would be happy to recommend them in case you're in the same situation.

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