Ig Lou Internet Svc, Inc.
Client Reviews on Ig Lou Internet Svc, Inc.
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Stellar customer service. Super helpful when I had an issue that wasn't related to their service (dogs can be destructive and evidently a cord angered one of the dogs). Anyway, I can't recommend them highly enough!!! Thank you, Iglou!!
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Well, I WAS very happy with my internet service. For over a year now, we have been through IGLOU. I called yesterday to tell them I am moving, and to request a transfer. They told me they do not provide service for my new address. I AM LITERALLY MOVING ACROSS THE STREET FROM WHERE I LIVE NOW!It's extremely disappointed that they can not accommodate my move, 600 feet southwest from my current residence. However, I still give them 5 stars because the service is amazing, the customer service is the best and they never raised their price on us! I am so sad that I have to find a new provider.
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My issue is not with IgLou, their customer support people are stellar. My issue lies with their ability (or lack thereof) of getting an installation tech to the house. I understand that things happen and AT&T techs are in a union, but it should not take 3 weeks to get internet installed. The notion of paying for the first month of service if you can't even get it installed is a bit ridiculous. I was scheduled for 1 Aug, and the tech never showed up. So I reschedule for 6 Aug. The customer service person agrees to get this date for us. Then I get an email saying it won't be until the 13th. I ended up having to ask for a refund because I'm simply not going to dedicate week after week to trying to get this thing installed.Simply put, if you aren't signing a contract with AT&T, AT&T doesn't consider you a priority. It's a shame, because I liked the price. It's a great deal, but don't hold your breath on getting it installed anytime soon as long as AT&T is in control.
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Left Spectrum to try Iglou. We've been with them for two months now and we're very happy. Great service and we're saving money.
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So not happy with this company. When I called I specifically asked if it was on the AT&T network. I was lied to. They said no but it is on the AT&T network. So if you have AT&T and are not happy with them go elsewhere. Trying to get the equipment installed was a pain because one day they were late and unable to get there when they said they would. The internet was spotty. I couldn’t watch tv and use an iPad at the same time. One day I called in for technical support and was in the phone with them for quite a while. What they did killed my internet. So yay! Also as soon as it hit 530 I was told they would put an order in for AT&T to fix it. That call never came. just so you know 530 is when they close so beware of calling them anywhere near 530. I was on the phone with them quite a while before 530. My recommendation is that if you currently have AT&T and it sucks you will have the same issues with this company. Good luck!
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Prices are kind of high even they are a local internet company
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Starts out good then goes downhill laggs very bad then loose service all together and took money out of my account unknowingly would not recommend
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I've had fiber service with IgLou for the past 6 months and I have had no complaints.
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No complaints here
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So far so good! Better than TWC/spectrum! And it's fiber optic.
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