Client Review on Infinity Dental Web

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I’ll begin by saying I’m not one to write reviews and the few that I have written were all positive. This one will be the exception. I had been with Infinity Dental Web for many years and only within the last year have our results been declining. Early on when we first noticed a huge decline in the success of our marketing with Infinity we were told we needed a complete redo of our website. We took their suggestion and paid handsomely for a new custom website. I had suggested tweaking our exiting website but that was quickly discouraged. After a complete new website not only did we not see an increase in business but things continued to decline. When I contacted them and complained I was told I needed to integrate the new website with yelp, who they were now in a relationship with, and this would turn things around for us. After integrating yelp and still not seeing results I was directed and spoke to the owner Dr David Hall. Dr David Hall unformed me they had just hired some new writers because he was not satisfied with the current writers. Dr Hall added that they would take a closer look at my new website and at no charge make some changes. I immediately thought that these new writers would be just what our marketing program needed to get results.I will take a break here and just say I gave been a dentist for over 20 years and understand that when it comes to websites and marketing, results take months to happen not weeks. I’d also like to mention that throughout the whole entire process I had spoken to different people within Infinity’s orfanization and it was one Doug Gillette who started my eye opening process. Doug explained I should not have been told to become a paid subscriber to yelp until I had increased my favorable reviews with yelp and that my marketing dollars would be better spent elsewhere. It was at this point my eyes opened even further to what was really going on. I was very thankful that Doug had spoken the first honest words I had heard from Infinity in some time. I now felt I was told to add yelp to my marketing program because of Infinity’s new relationship with yelp and it would increase my monthly charges I would pay. The straw that broke the camel’s back was that after my new website had been reviewed and changed by these new writers at Infinity I was on line checking on these recent improvements to our website. It was when I scrolled to the very bottom of my home page where people were supposed to be able to click on our address for directions. Instead of my address there were these words “ URL ADDRESS”. I had no idea what this meant so I called my brother in law who is more knowledgeable in this area and he told me that the website had not been proof read for errors because if it had it would not of had “URL ADDRESS”. It would of had my actual address there people could click on for directions. It was at this point I knew that I could no longer be a client if Infinity Dental Web and that they were not the thriugh direct and honest company I had been previously dealing with. I felt that they were more interested in adding to my monthly charges without increasing my monthly website’s results. IT IS FOR THESE REASONS THAT I WOULD NOT USE INFINITY DENTAL WEB FOR YOUR COMPANY’S WEBSITE. Now that I am working with another company, who is just outstanding, for our website needs I feel resentful that once our results headed south that I stayed with Infinity for as long as I did. I should have jumped ship a long time ago. So save yourself the frustration and steer far and clear from Infiny Dental Web you will not believe what you are missing.