Client Review on Information Systems Div

Feedback:

I have never felt so ripped off.My Mac Pro tower finally died, and I suspected it was the power supply- but wanted to make sure it wasn't a logic board or something else.When I went in, I was told "yes, we work on Macs," and that a technician would call me before the work began.My technician called me a few days later, and said that it appeared that the power supply was bad, but that they would open it up and test it before going any further. I verbally approved him testing the power supply.He called me yesterday to say that "we don't have the equipment to test the power supply after all", but a replacement one would be $199, and the labor $195 to install it- but since they don't have the right equipment to properly test it, it may not solve the problem.At that point, I said "nah, I'll just take it home."The technician told me then that it would be a $45 bench fee when I picked it up. I thought that was a little odd since "we don't have the equipment to properly diagnose this," but hey, they at least did the research to find out what the exact part number was for the power supply.I just picked it up. The technician explained when I arrived that the manager "Ronald F Ranc II" decided that despite not being able to diagnose the computer, and not having the proper equipment, that they'd charge me $95 instead of the normal $45.He said the technician had spent too much time on it, and I should pay more.Mind you, this manager wasn't there to speak to me directly. He made his poor employee tell me all this- even the employee agreed that this was complete garbage. Ronald F Ranc II is a coward. If you want to give a customer bad news that you know isn't fair, you should do it yourself and not make a subordinate do it.Had this been a legitimate computer repair center, they would have called me immediately and said "hey, we don't have the tools to diagnose this properly" and ended it there. Instead, I'm now $95 poorer, having learned absolutely nothing other than that ISD should not be in business with these kinds of ethics.Run from this place. Any place that quotes one price over the phone, then doubles it *without having done anything -because they don't have the equipment to do it-* should be avoided like the plague.