Insurance Technologies Corporation
Client Reviews on Insurance Technologies Corporation
Feedback:
STAY AWAY from dishonest services like this! They control every piece of your website thus forcing you to use their overpriced upsells for every process or adjustment: website hosting, upgrades, changes to the site, etc... they do NOT allow you to have control over your own website or processes or links. THEY WILL NOT BUILD A SIMPLE SITE FOR YOU and just go away. Therefore if you ever gain success in your business with ITC, you would have to start over from scratch to have full freedom over your own website, links, or marketing funnel. They wont tell you any of this until after you've bought your "website" on the cheap... Terribly dishonest business model.
Feedback:
Please note that I currently work for this company. I do not have feedback as to user experience with ITC; other than my interaction with our clients. During my interview (back in August) ITC was described to me as a 30 year old start-up. As a start-up consultant, both in NYC (through Google Ventures and Dreamit) and in Dallas, I can attest that this is actually quite true. If you are an ITC client and you need something like (adding a user, upgrading email storage, 'HELP my website is down!') and you call in, you actually get ME. I'm actually a human being. You don't hold for hours, more like minutes (if at all). Everything you need goes directly to one of us, and each account is literally priority as we're dealing with it. Since I have been here, which has ONLY been since August, I have seen multiple products COMPLETELY evolve due to client feedback. We develop everything internally and are always innovating. Company wide evolutions literally come from feedback by YOU. We do not have contracts (for normal accounts). We even have partnerships with our COMPETITORS so that our clients aren't boxed into using ITC technology exclusively. EG: you LOVE TurboRater (who doesn't, we have approx 20% of the national market) but you're comfortable in your long term relationship with your management system and don't want to switch to ours (which EVERYONE will when our new iteration goes live!); we have ongoing relationships with a bunch of competing Agency Management Systems so that you can create whatever hybrid of a system that works best with your individual process and preference. That's quite unusual in a for profit industry. And as far as a place to work, I can honestly say that this is the most supportive and empowering environment that I have ever worked in. There's a reason that the average tenure here is over 2 decades. Hope to see you at the next ITC family reunion!
Feedback:
Have used Turbo Rater for years now. A couple months ago, I made a poor decision by trying out "the competition" but there is no competition. Turbo Rater incorporates a great deal of technology into their product and employ the finest support staff I have come across. The platform is very user friendly which allows my team to quickly and efficiently follow up with prospects and SELL.
Feedback:
Moved me from Google Page rank 19 to 3 in a matter of weeks!
Feedback:
ITC is amazing. I have had a website 5 years with them that needed updated and made mobile compatible. I also needed a second website made for an agency we just acquired. Both Bryan Parker and Karly Baker made this process painless! They gave me options and gave me the direction I needed to do both sites. Karly's patience and guidance was exactly what I needed. They understand our insurance industry. I am thrilled with both new sites!
Feedback:
Accu-auto sold to ITC and never notified until after the sale. Got the first bill in Jan told my due date was changing to the 1st. Sent notification that I was changing companies and to stop drafting my account. After speaking to two people and two emails over a 3 week period I was informed today it will only be cancelled after 30 days from my first request on 1-18 not effective 2-1 and they are keeping my Feb payment. Not sure how that is legal , charging for the entire month and not providing but half the service?!?!
Feedback:
If you DO NOT like talking to people this is your go to company. If however you like conversing with other humans on complicated issues this is NOT the company for you. I have been with ITC for over 5 years and still get the same terse response every time I call.
Feedback:
Our partners at ITC are great, simply amazing customer service and care. They are extremely flexible and ready to please. The best partners you can have.Frank MitchellCEOMembers Mutual
Feedback:
They are the leaders in software development for the insurance industry. A rich family environment where management truly cares about their employees.
Feedback:
Our agency started the planning process with ITC in November of 2014 and went live at the end of December. The process was seamless and their creative side was refreshing. Since our "Live" date we have had a great working relationship and I can say it is like having my own marketing department. We tie in our 'old school" marketing at the local level with the web and social media components. It has been nice seeing the steady growth on the analytics and more importantly the return on the investment. I attended their 2015 Conference in Dallas and came away satisfied that they "get it" and are agent driven.
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