Client Review on Iron Horse Auction Company, Inc.

Feedback:

We had a terrible experience today 11/30/17 with Iron Horse Auction company. We were picking up over 30 items that we had purchased from two of their locations from their online auctions. When we got there the staff was EXTREMELY rude and making jokes about us. Many of the items we purchased still had other items that they had sold bolted and attached to them. When we asked for assistance to unbolt these items that we had purchased because this was not explained in the auction that we would need to bring tools to do so. They would not assist us in anyway. We also purchased shelves that said on the auction for us to pick up today. We could not pick those shelves up today because they said too much stuff was blocking the shelves and they could not get to them. After being there for over 4 hours trying to gather everything we purchased, the staff started saying to us that we had to pay them 25 cents a minute because it was after 4:00pm. This experience was EXTREMELY unprofessional and disturbing. I am very disappointed with the staff hired for this auction.