Client Reviews on iSource Design
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Great helpful staff. Quality products. Love everything I've purchased here
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Great people, great products & great service. Definitely check this place out.
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Good design but expensive
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I love shopping here. The staff are very helpful and the furniture is so well made.
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Great space with great people.
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Good selection of interesting furniture and artwork, fun to browse even when you don't need anything. When you do need something, they often have good sales. Keep an eye out for their warehouse sales too.
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I have never once felt inclined to submit a negative review until shopping here, and I am only writing this in the hopes I can prevent others from having a similar negative experience. My boyfriend and I are both young professionals and went to look at couches for our new condo. We ended up purchasing a couch, and I was happy with the service through out that process. We went the extra mile and purchased the stain protector warranty for an extra fee, this states that within the first five years of ownership, if there is a stain, they will clean it for free, and if it cannot be cleaned then we will get a replacement couch no charge to us. We ended up renting a truck and went to pick up our couch. We brought it to our condo and carried it up the five flights of stairs. To our dismay, when we opened it the light grey couch had a black burn/glue mark on the back. I contacted Mike (service manager) regarding this and he said first step was to send the cleaner out, which I agreed was fair. The cleaner came out and deemed it was not cleanable as it was a burn from the glue. I contacted Mike again and he stated that my option then was to PAY a delivery fee to get a new couch delivered. I argued that this stain was not my fault as it arrived to me this way, and to me it was a miss on their end that they sent the product out and I felt as though they should be delivering a new one free of charge. He was adamant that if I had originally paid to have it delivered and not picked it up myself THEN I would get a free delivery for the replacement. I think Mike’s customer service was extremely disappointing. Simply because I did not pay the delivery fee I am stuck with a damaged couch when I paid over a thousand dollars for a couch that is expected to be in good condition. In addition, he told me that if my couch is against a wall why does it matter... not only is where I put it none of his business, but the point is when I pay money for a product I should have the option to put it wherever I want, and it should be in good condition to do so. It is upsetting to me that Mike would not honor the stain protector warranty I purchased especially since the stain was not caused by me. It is important to note that in the end the issue was resolved and we had it delivered free of charge, but equally as important is that this was only after a ridiculous amount of effort and convincing on our part to get the kind of customer service and respect we deserved from Mike, not to mention there was no apology when he finally called back to say they would cover the delivery. The one great thing was the delivery man who dropped off the new couch, he was BEYOND NICE and apologetic and his amazing customer service really turned my experience around. However, due to the service I received from Mike i will not be recommending any one I know purchase from Design Manitoba, or be purchasing again. It’s unfortunate because every one else was very nice and helpful.
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I purchased a lot of furniture from Design mb and most of it came with issues and needed to be sent back or repaired.The products are prices high but lots of defects which should be checked before delivery .The delivery personnel are very unprofessional looking .The salesmen sell you the items and once there is a issue they don’t deal with it .Im very disappointed in the whole experience.It has been a nightmare .I will never shop there again .I am now having issues with 2 of my bar stills that I paid 525$ each for .We barely use them and when we sit on them the black piece calls out causes scratches on the metal .I called the store they gave me Mike and he told me to glue the piece back amd if I did not feel comfortable doing that bring them in and he would .What kind of customer service is that ???? 2200$ for 4 bar stools and I bought a lot of items at there store .I requested to speak with the owner no response.Then I asked for the contact info on the manufacturer.Mike did not respond back .He told me from dryness they come apart and glue it in .They should tell the customer then when selling these that they will fall apart and will need glueing within a year .I am so unhappy with this I will proceed to bbb and consumers affairs as it seems like no one there cares and the owner certainly does not get back or manager to there customers.
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Great stylish furniture at decent prices. Staff friendly and helpful.
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Orest and his team provide excellent customer service and a quality product. Dealing with Orest directly he is patient and knowledgeable. His delivery team is very professional and courteous. There many furniture stores in the city and online but I choose Design Manitoba because of the people that work there.
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