Client Reviews on Jazel Automotive Solutions

    • 4.0
  • 4 Reviews

Most helpful positive review

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By James Hutmacher Oct 08, 2019

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Most helpful critical review

0 people found the following review helpful

By Greg Patsy Oct 08, 2019

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Feedback:

Refreshing company. They know my industry and took time to understand my business. I get more opportunities to do business than I ever did and sell more cars. I’m all about the bottom line and they deliver.

Feedback:

I have been using Jazel to handle our website since 2009. I have been extremely pleased with not only the websites but the service had been awesome! The growth in our traffic to our site and our business has been phenomenal. Highly recommend Jazel Auto and 10th marketing!

Feedback:

The absolute best web platform for car dealers with Support that is so easy to use, quick to use, and very personal. Even the owner follows up with me about specific requests and changes. Wonderful operation. Support specialist Brooke is very responsive.

Feedback:

I do not recommend Jazel Auto. They promised the moon in the demo, but did not deliver. There is a high employee turnover rate and I cannot get them to follow up on important issues. Turn around time for simple things such as adding an image or banner is quick, but for the things that really matter such as site speed, bounce rate and security of your website, they will be MIA. They do not follow up, they keep saying "we're working on it." I have to call and e-mail to receive any updates and no one can even explain to me what they are doing to resolve such issues. The customer service team, as well as their management team, are defensive and do not work well with requests that are not very simple. I believe Jazel does not have the correct tools/people to properly manage and maintain an excellent website, which is why I have ran into a defensive attitude with many of their employees. I have also run into some extremely rude and unprofessional behavior from one customer support rep in particular. Our website with them was at a red-zone fail rate of 6/100 on Google's speed test rating. For years they manipulated our speed test rating results in a way that did not even allow us to view our rating. Jazel had somehow overlaid a letter that they wrote where the speed test results would usually be displayed. The letter stated why the Google speed test does not matter and that Jazel does everything they can to keep their clientele a top performer. I found this to be highly deceitful. Even now, after countless calls and e-mails, the website I have with them is ranking at less than satisfactory. All of this will affect where you are placed in a Google search. It is a very important aspect of website creation and maintenance. That can be the difference between a sale or nada. Another company I am working with to create another site for me will not launch anything live until it ranks at least a 90/100 on Google's speed test. To my knowledge Jazel has never had my company's website at 90 or more/100. If it wasn't for my boss wanting to stick with them, I would have never stayed with this company. I have been complaining about them for years now. Unfortunately, we are locked into a contract for 4 more years and I am truly devastated by it. A huge part of my job depends on the efficiency of our website and I am afraid I do not have the trust that Jazel is the right company to manage that site. Also, any company worth their salt will agree to month-to-month either from the start or after 3-12 months of being a client. IMO, the CEO of Jazel is a man full of empty promises and will be there for the demo to make you feel like a valued client, but will not ever speak or respond to you after that demo. I highly recommend doing your research to find another company if you are considering them to create and manage your website. I have not been happy with their service.

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