Client Review on Jen Chapman Creative

Feedback:

I hired Jen to do a new logo for my business. I told her I wanted a fresh new logo and sent some sample logos I liked from a website she recommended. Initially she seemed professional and open to my ideas. A few weeks later, I received three logos that looked nothing like the sample logos I sent. One of them was an evolution of my current logo. I guess she didn’t hear “fresh new logo” when we spoke.When I asked her if she looked at the sample logos I sent, she told me it was her “creative interpretation” and we can look at the same thing completely differently. I asked her to send me some new ideas to be sure we are on the same page. She told me she does not work like that. She became defensive accusing me of being difficult and said if I wasn’t happy, I should go elsewhere. Um… I was trying to explain what I was looking for without wasting any more of our time.I initially felt relief when she told me that I should find someone else. Well... When I asked for my money back she said “Why would I do that?”. We are now going on four weeks and I have no idea if she will send me another design. I guess "the customer is always right" only works when you get paid AFTER you do the job. Google, why do I need to give any stars? Big mistake. Lesson learned! Jen- Why would you say that I am refusing a service I paid for? I called you today to ask for a timeline for a new design (that you offered but keep saying I am refusing??). I asked you to send me a draft to make sure we are on the same page. You declined saying that you don't work that way. If you are not able to finish the project, please refund my money. Otherwise please let me know that you are working on a new design and when it will be ready. Geez..