Client Review on Jillian's Circus

Feedback:

I have a horrible experience working with Jillian’s Circus especially with its owner Jillian Weston. I would like to share my experience so if you are going to hire this company, think carefully before you become the next victim.I had my first meeting with Jillian Weston on 1/20/16. She was one and a half hours late for the first meeting. Since she was referred by someone I trust, I decided to give her a second chance. We met again on 1/22/16 and she gave me quite an impressive presentation so I hired her and agreed to pay her $800 a month for her service. I didn’t hear from her again for 11 days until 2/3/2016 after I sent her a text message inquiring the status of my account. I then received an email from Lindsay Winter introducing herself as my account manager. I replied to Lindsay Winter immediately asking her some questions but she never responded. Instead, I received the first weekly report from her the next day on 2/4/2016. The report was not impressive at all.Since no one ever responded to my questions, after 4 days, I sent another email to both Lindsay Winter and Jillian Weston again demanding them to respond to my emails. I also stated that I was very disappointed about them being so unresponsive and also about the work they have produced. I finally received a response from Jillian Weston on 2/9/16. I was informed that Lindsay Winter only saw emails with the subject as “Att: Lindsay Winter”. As per Jillian Weston, I cannot directly reply emails to Lindsay. I must change the subject to “Att: Lindsay Winter” or she would not know it. ((Have you ever heard this kind of operation before?))I received my second and last weekly report from them on 2/19/16. Again, the quality and quantity of their work are not impressive at all. I expressed my dissatisfaction to Lindsay Winter. However, again, no response. After waited for several days with no response and no report from Lindsay Winter, I sent another email to Jillian Weston on 3/2/16 expressing my dissatisfaction about the quality of their work and again for them being so unresponsiveness. I also gave her a list of things for improvement. Jillian Weston responded: “We will take care of these things”. Then, again, became unresponsive. They also stopped sending me any more weekly report. Jillian Weston reappeared on 3/19/16 when it was time to send me the monthly invoice. I responded and again telling her how dissatisfied I had been about their work and informed her that I no longer wish to continue utilizing her services. Jillian Weston responded immediately and she was very argumentative and defensive. She first blamed me for not willing to pay her for another 6 months to a year to see the feedback. Then, she stated that she did not know that there were problems. Third, she cited that I needed to pay her extra $400 because she needed two weeks of notice to cancel services.On 4/5/16, I received the final invoice from Jillian Weston. First, she lied about the first day of service as 1/16/16, which was 6 days before I actually hired her company. Then, she (Jillian Weston) wrote: "I would be happy to meet you in court…..I suggest you bring your check book because every 15 days you don't pay, the price goes up 10%. This is also in the contract you signed and every invoice sent. Or you can save yourself a ton of expenses, effort, stress and fees and just pay the $400 you owe me…..I am one of the most honest people you could ever meet.......It is a shame you are not able to come out of your negativity to work with me...... Sending a report is not in the contract. It is an added benefit of what my company does but not required........ It is your narrow-mindedness and ageism that prevented you from having success.......You can bring me to court..…… it will be you who spends the money and negative energy focusing on this. I look forward to receiving your check." The above passages are excerpted from the email that Jillian Weston sent to me on 4/5/2016. What an arrogant, unprofessional and small-vision business owner!!