Client Review on KC Web Specialists

Feedback:

I am very concerned about all the 5 star feedback. I was in the process of writing unfavorable feedback and they tried to offer discounts. I did not accept this. Rather, I am going to state the honest truth. Other businesses need to know. You set aside a certain budget for web development and you think you are going to stay within that budget. Not a chance. I blew my budget beyond belief. They were "nickling and diming" me. I had no choice as I already paid a large deposit. Please continue reading this feedback. Right away we had problems with the website after it went live. From the website functions, to email, links, etc. The cost of not having a fully functional website as promised cost us dearly. After the site went live, they referred me to their technical support team. In some cases, I would email very simple yes/no questions. One liners that were truly yes/no questions. For their technical team to respond, they charged me a minimum of 15-30 minutes at $80-$90/hour. Well over $150k a year. "It takes time for them to investigate"...I was told. Anytime I would ask questions regarding issues...and I had plenty as there were so many things wrong with the website that should have been fixed prior to my site going live, I was being charged $80-$90/hour. Usually it was a lot more than that. When it was all said and done...and after all the "technical support" fees, I would have been much better off going with a more expensive web developer. Not to mention the thousands of dollars it cost my company a partial website. This is the honest feedback.....other businesses NEED TO know. They will likely try to contact me to remove this post but I shall not. Small mom and pop shops need to know. Small businesses need to know that have limited budgets. Having said this, I ask that KC Web specialist NOT contact me in anyway shape or form. It will be reported. I will not remove this feedback even if you offer a full refund. Absolutely not. Again, I am asking that you not reach out to me or all my business partners.