About - KVH Industries, Inc.

Overall Feedback:

Update- after speaking with the parts and repairs manager he gave me a 100% break on the parts which I greatly appreciate.Paying only labor works for me as there has to be compromise somewhere.I hope I don’t have any issues anymore otherwise it is either a new unit or switching to smart tv and end of story. I will add the managers name when I get the email with confirmation Unhappy is an understatement! Boat KVH3 in winter of 2016 and installed it with a marine electrician/technician. Fast forward August 2018 the Athena crapped on me. On the phone many times with KVH technicians, buying new power cable $100, had to ship it to KVH for repairs which cost about $900-$1000 to repair, finally got it back in the end of the season. Again fast forward to 5/2019 just the beginning of the season and the system is shut again. Many phone calls, every technician different story, buy new power source $200, not it. Again calling KVH, technician is impatient telling me to run all these tests as if I am a KVH installer. So back to ground zero, either call someone to come and look at it for $200 an hour, the nearest marina that is certified is 1 hour away or take the damn thing apart again and ship to KVH for probably another $1000. Very disappointed from the system and from the company