Client Review on Legal EFX LLC : Lawyer Marketing Ohio

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My father used this law office to assist with getting SSI benefits. They came highly recommended from a friend who had gone through this experience so he was hopeful it would be a good experience. Unfortunately, this was not the case. Social Security takes a long time to get approved for, and my father was prepared for this. What he was not prepared for was the lawyer never contacting him, when he would call in for information, the person assigned to his case always was "out of the office" even if my dad immediately called back if he missed their call. Instead of them filing to pull his medical records, he was made to run around town collecting them. He updated them every single time he was hospitalized or had a procedure done, and one of the times he was turned down was because the lawyer did not provide documentation that my dad had given to them. He found out he was approved himself after calling the lawyer again and the person who answered the phone letting him know he was approved almost a month ago. He then found out the lawyer never gave social security his new address and so he would not have found out if he hadn't have called. Even now, he still has not heard from anyone in this office regarding his case. At no point has he even had the opportunity to soeak with the lawyerl Eric Jones, about this either. Or any lawyer with the group, only paralegals and secretaries. I am extremely disappointed in this office for their mishandling of this case and their poor customer service skills. I understand that this market means that lawyers have a lot of cases, but if they cannot handle them, they shouldn't take them on. I wish my father was able to deduct the time and money and gas he wasted doing their jobs. He is struggling with heart issues and money issues because of it already, this just added unnecessary stress to his life. My father has a lot of friends that will be soon applying for social security and instead of gaining a customer that would provide recommendations, he will be telling people to look elsewhere for assistance.EDIT!:I would like to add that recently, my dad's close friend posted about this issue on here. Not only did Jones Law Group respond without integrity, they outright lied. They lied and said my father changed his number and had no way to get ahold of him. They also lied and said my father moved without telling them. He notified them immediately when he moved, and he continued to provide medical information after he moved so he was still in contact with them. My father has had the same number for more than 5 years and the entire length of the case he has had the same number. They also are forgetting that again, one of his appeals was denied because the court said they were missing any medical documentation when my father had provided that DIRECTLY TO THEM. They may say they did not ask my dad to get the documents himself, but one of their paralegals definitely did and instead of blaming the person who is making the complaint, maybe they should look internally at who they are hiring. It is ridiculous that they try to make my father, who they screwed over, look like a liar. They even responded to this post on google and called it unsettling and tried to say they helped so much by making it happen fast. They didn't make it happen, the fact that my dad's health is so poor made it happen. They are lying, deceitful and just plain wrong. The fact that they couldn't even own their mistakes shows their true character and lack of integrity and accountability. I am just flabbergasted at this point that a law office that is there to help people who need social security would behave and operate this way. I hope you guys are ashamed of yourself and I promise I will continue to leave bad reviews in any platform that allows so no one else's loved one has to experience this.