Lorain Water Department
Client Reviews on Lorain Water Department
Feedback:
I spoke with Carmen, she was absolutely wonderful- gave me all the information I needed and more. I call tons of water companies a day and she was very professional and pleasant. Wish we did more deals in Lorain so I could deal with her instead of other rude people.
Feedback:
Our water comes from Lorain, although we are Amherst Schools, Amherst mailing and Amherst Township. We're not sure how that happened when this neighborhood was developed. Our area was under contract with a set rate which was pretty high and that contract ended approximately 3 yrs ago, without Lorain agreeing to a new set rate. Our water rate has gone up 3 times, just this year 2017. Lorain residents pay about a third of what we pay monthly. So yeah, if a negative 10 rating were available, that's what they would be getting.
Feedback:
It's Lorain. What do you expect but incompetence?
Feedback:
They are unable to apply payments to your account and claim it's overdue, even though funds have been transferred out of my bank account. The online payment portal does not work and it is impossible to get anybody on the line because a lot of people are having these issues in the beginning of the month. You cannot even get on hold because too many people call. You can leave a message, but you might as well save your time, because nobody calls back anyways. Highly frustrating, because not even the pay by phone option works.
Feedback:
CLEAN WATER is underrated!!! This place is amazing.
Feedback:
HORRIBLE, AWFUL, RUDE, CONDESCENDING, UNPROFESSIONAL
Feedback:
Very rude. They need to learn how to read.
Feedback:
The most rude and unprofessional set of women working there that I’ve ever seen. They make up their own answers to your questions, instead of finding out the actual problem. These women are too comfortable with their jobs and need a wake up call. Hopefully something can be done soon. No one deserves to be treated the way they treat customers.
Feedback:
Plain out rude employees. Disrespectful, The amount on your bill is always all over. The place is never the same, no matter what time of the year it is. Did I mention the staff is completely rude and disrespectful?
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
