Client Review on Web Design Firm

Feedback:

I have tried to do business with Lounge Lizard back in 2012 and paid a deposit for them to start my website. Due to slowing of my business, I decided not to continue forward with the website. Ken Braun did not want to refund me fully or partially on my deposit at that time after speaking with Tatiyana about this. I like the work they do and websites they create. Probably one of the better on the market. Fast forward to 2014. I tried to contact Ken over a course of 3 days as he is the only person involved in sales. I finally got a hold of him on the third day. I simply asked him why it was so difficult to reach him. If I am to refer business to him I would not want to feel the heat from fellow colleagues and business owners of the unresponsiveness of Lounge Lizard. If I wanted a new site made, I would not be pleased with the level of response I have received. I called in 4 times the first day and left messages two times with no response back. I spoke to a person on extension 112 and he simply told me Ken owns the company and there is nothing he can do. I was irritated enough at this point but wanted to reach out to him hoping I could work something out with the deposit I left in 2012 with my new business as well as hand him a guaranteed contract for web work on a oil/gas firm in Houston valued at around 30k. They are a fairly large firm with a good budget for web design. After hearing from Ken "I don't need to be reprimanded for this" I will simply take my business as well as the OG contract somewhere else. I would never do business with Lounge Lizard again. . It's a shame companies like this with good talent don't have skills to deal with customers properly. Perhaps the 30k contract is not worth anything to him. Maybe I am too small for Ken.