Client Review on MASTERPIECE IMAGES - PHOTOGRAPHY AND VIDEO, LLC

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I was very unhappy with my service at Masterpiece Images for multiple reasons. I scheduled an appointment a month and a half in advance and when I called a few days before to double check on everything they told me that they didn't have my reservation anymore. Luckily they still had the day and time available that we needed but I still wasn't happy that they lost my reservation in the first place. The photoshoot went fine and I was excited to see the pictures. While trying to schedule a time to come look at the pictures I left a message that they never returned and had to call multiple times before I got the appointment scheduled. When we went in to look at the pictures I was extremely disappointed with the prices of everything. At the photo session they told us that if we bought $500 in prints we would be able to get a CD of the entire session, but we found out that it was only a 5x7 resolution CD.. And to get a full resolution CD it would be $750 or $1,500 in prints for the CD to come with it. I was appalled. They want $244 for a 16x24 canvas, but I got a beautiful 16x20 canvas at Costco for $37. The prints are insanely expensive and me and my 18 member family will not be purchasing any of them. It was so frustrating to get pictures taken and not even be able to afford any of the pictures.