Client Review on McBride Lighting & Electrical Services

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My general contractor suggested McBride Lighting & Electric. I called on a Thursday and left a VM. Although in a hurry to hire an electrician, got a call back from Scott 3 days later who said he could come out for the quote the following Monday at 10:00am and then they could start the work at the end of the week - the same week. WONDERFUL! The day of the appointment, I head to work which consists of preparing a facility for dogs to show up, meeting with and chatting with clients who are dropping dogs off, ensuring my staff are there, on time, and doing what they should be doing, as well as in good spirits. I am VERY busy and not on my phone or on my computer at this time, and often unable to answer a call if someone calls in. During this time, Scott called me twice to confirm our appointment - once at 8:50am and another time at 9:16am. This is all fine and good, except no one told me that 1) I would be getting a confirmation call the morning of the appointment and 2) if I did not answer they would not come. So guess what - Scott did not show up because the soonest I was able to check my messages and call him back was at 9:55am. Upon reaching him, he was in the process of standing in line to get a permit from the City and County of Denver for another client, rather than being in route to meet for our appointment. He told me it is their policy to not show if they call and don't get an answer. As I told him my situation, and why I had not answered my phone or could even call him back, he said he would be willing to come but could not get there until 11am as he was in the process of getting a permit and was 6th in line, and unfortunately since I did not answer my phone he could not come sooner. I proceeded to tell him that my day is booked and my next appointment is at 11am, so he asked about my afternoon or rescheduling completely. The problem was, my week is booked out with appointments until the end of the week and time is of essence (we needed the electrician doing work by the end of the week), but I did feel I could move appointments around. However, because Scott kept giving me excuses about why he did not show, argued with me about why he did not communicate the policy ahead of time so I would know to look for his call and answer it (or give a call back), and was clear about the value of the permit being more important of a task than meeting with me - I felt it would be best to see if I could work with someone else at McBride. So I called in to see if I could get a different representative from the company to work with and got Scott's supervisor.I did not get this gentleman's name, but he too confirmed their policy and said it was unfortunate that I did not answer my call. I told him that I was with clients and did not recognize the number, for which he told me I should have just answered the call regardless or should have called right back - BLAMING ME for the missed appointment, when no one told me the rules of not answering my phone and confirming an appointment. Normally professionals will call 24 hours in advance to confirm an appointment OR tell you the rules of not confirming an appointment if a call is made and not answered. NONE OF THIS WAS DONE! If ANYONE at McBride Electric would have communicated the rules of confirming an appointment I would have been able to accommodate a solution - even if that meant me calling them at 7am when my day started to let them know we were still on. Both Scott and his supervisor argued with me, blamed me, and treated me like it was my loss for not answering my phone.This experience was frustrating, belittling, stressful, unfair, and unprofessional. Given the lack of respect, consideration, and empathy when I finally got in touch with them, in addition to the lack of communication in letting their clients know about the rules, the superior & unyielding attitude towards me, and over all lack of care for a potential client - I have no desire to work with this company and would NEVER recommend them to ANYONE!