Client Reviews on Mercury Network

Feedback:

I just wanted to share with everyone the excellent experience I had with Dave (the owner of Mercury) and the fine people at customer service. Long story short, I ended up managing my owner’s account with Mercury for him. After providing the proper information to them, I basically had all the privileges to the account that the owner would have, besides things like money, i.e. credit card information and payment options, etc.From there I was able to see how much data was being used (we had a data cap of 250 gigs) and other things like overdue charges, disconnect notices and the like. I’m sorry; I don’t remember the names of the technicians but both of the guys I talked to were friendly and knowledgeable. Anyways we finally got to a point where we could no longer get services through Mercury because of an outstanding bill and I asked to talk to a supervisor and not only did I get that but it ended up being Dave the owner of the company. When I later thought about it I realized that he was so concerned about good customer service that he actually fielded the call himself. Bear in mind that he manages a company that generates around $2.7 million in annual revenues. So you know he’s very busy. Anyways I was really upset but Dave remained calm and professional throughout the entire phone call. Even though we couldn’t reach an arrangement, I would highly recommend Mercury Network if you’re looking for an internet solution in rural areas located in North East Wisconsin. Thanks guys!