Client Review on Mood Media North America

Feedback:

We've been their customer for almost 10 years. We've never seen anybody to come and check on the equipment. All they've done during these years was.... they cut off more and more channels and kept raising the prices. THERE IS NO CUSTOMER SERVICE AT ALL AND ALL EMPLOYEES ARE VERY RUDE AND TOTALLY UNPROFESSIONAL!!!!! The last drop was when we got another letter from them that informed us about their "hard work" and how they want us to pay $118 per month just for one unit (the second was disconnected for years) with almost no channels left.We called to canceled our service. Right away we were offered to keep BOTH UNITS FOR $70 PER MONTH...... but we already made our final decision, so we went ahead and canceled our service. At the end of the month we got another bill. We called and asked what the bill was for, and they told us that they don"t care when we called and canceled our service, they didn't recieve the canceletion notice till now, so we have to pay for another month no matter what!!!! Also when we asked why did we overpaid all this time, the Lady laughed and said that the way the business supposed to be done is ... YOU ALWAYS HAVE BETTER DEALS BUT YOU DON'T TELL YOUR CUSTOMERS ABOUT THEM!The last but not least, we tried to cancel their horrible service a year ago but THEIR SNICKY CONTRACTS AUTOMATICALLY RENEW ITSELF every 12 month. AS SOON AS YOU SIGN A CONTRACT WITH MUZAK, THEY ARE GOING TO RAISE THE PRICES AND YOU WILL BE OVERPAYING FOR YEARS! Then it will be a time for you to renew your contract and they will give you much better deal but after you agree to renew, they will rase the prices again. This is exactly what happened to us...