Client Review on North Carolina Fireplace Company

Feedback:

We built a very custom home and could have purchased the fireplace online. However, we wanted it to be right and the sales rep assured me he has been measuring for fireplaces for years and therefore I trusted him. He came out and measured and then we waited over 6 weeks for our double sided fireplace, multiple times they said it hadn’t come in yet. I wondered if they were just too busy to install. It held up our entire inspection and building process and cost me an extra month’s interest on a construction loan. Once they finally came out the fireplace did not fit!!!!! No kidding. I had to have the framer come back and tear out part of the framing and reframe. To this day the fireplace is still to thin for the place and has caused needing to redo the Sheetrock and make adjustments to the tile. I would have been much better to just order it online. I could not have done worse. Now fast forward to months later no one returns calls or answers the phones and my three fireplaces still do not have the front pieces. The fireplaces look awful and I have received awful service and not even so much as an apology for the mismeasure and lack of service. If you think you are paying a professional here, you’re not, just measure it yourself, trust me you can’t do worse.