Client Review on North Carolina Fireplace Company

Feedback:

After reading their reviews, I believed this would be the right place to purchase a fireplace. The sales person, Tom showed us the different fire places, so we could make the right choice. Paid half for a down payment. Now to get it installed was a problem. To get a date for installation (it took at least 6 or more phone calls) The last time I called was at 9 am on a Friday and always received the same answer. Except for two bad weather days. I do not have control over the installers. I told them I wanted a date and time the installers will be there to complete the project. About an hour later I was called and told they will be at my place in an hour to hour and a half. (It was closer to two hours.) I will say the installers worked hard and were very nice. They did not finish, so one of them was to come back at noon on Saturday. Showed up at 2:30. I am not a happy about the whole install, but do believe they will complete it. In order to make plans to be home for the installation, NC Fireplaces needs to give firm date and time. They do not seem able to do that.The job is completed to my satisfaction. They did respond to my issues. I would recommend them because of their response and the people that work there.