Northwest Custom Apparel
Client Reviews on Northwest Custom Apparel
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I wanted to give them my business... but they were totally unresponsive to my two inquiries both online and over the phone, so off to Costco I go.
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Jim the owner provides the best customer service!!
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They definitely go the extra mile to makes things right on an error, very friendly staff.
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I drive past this business on my way to/from work each day. When I needed some printed shirts for work I gave them a call. The gal was very helpful and pleasant, emailed me some shirt options based on our conversation. We handled the rest by email and they had my shirts ready for pickup a week early! Excellent staff, product and service. Thank you!
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These personal attacks are horrible. I have owned this company for 37 years and now this. The internet can be brutal. Why don't people use the phone and get everything resolved.
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Went in the other day with my boss and I was not impressed with their customer service at all. They made us feel like were putting them out by asking questions. Needless to say, we will be taking our business elsewhere.
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One of the top promo/embellishing companies I have ever dealt with, their years of experience show,their staff are second to none and I have dealt with them all from the directors right down to the production operatives.Jim,Erik,Tracy,Taylor,Ruth ( one of my favourites) .Continuous improvement is certainly at the forefront of this business model. I don't think they ever stop striving for excellence and I have 10 years of working with them.
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Quality shop
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Their efforts beyond the expected has helped launch my new business.
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We are a distributor and contracted with Northwest Custom Apparel to print 200 t-shirts for us on their Kornit DTG printer. We paid for and provided the blank shirts for them to print, as is customary in our industry. After printing what we thought was a few shirts. The sales person contacted us and said that they were not printing well and asked if we wanted them to continue and they sent us photos. We said no and asked for the shirts back. At this point we found out that they printed 86 of the 200 shirts. Not only was the print terrible but they printed the wrong art on it. They printed our design from last year instead of this year. They also failed to send a proof before printing even though we requested one. When we asked them to replace the shirts they ruined, they said no because we provide 50/50 shirts instead of 100% cotton. They never told us it needed to be cotton and they did not notify us after they received the shirts that there could be a problem. In addition, the problems with print do not just involve it being light from being on 50/50 but the fact that the design is warped which has nothing to do with the shirt fabric and that they ALSO printed the wrong design. The owner said he would not reimburse us for the shirts because we should not have sent 50/50 shirts even though no one told us this or made an effort to communicate this after getting them. I brought up the fact that they printed the wrong design and he said I am not going to discuss that and I am not refunding you for your shirts and if you don't like it I will charge you $450 for the printing as well. This is outrageous. His staff made an error. In our industry there is a 2% misprint allowance. His misprints far exceed this. He owes us the cost of the blank shirts or to replace the blank shirts.
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